Customer satisfaction is one of those areas of your business that is hard to quantify but is probably one of the most important factors in the long term health of your business. JD Power and Associates (scroll down to Restaurants) have just released their customer satisfaction rating for ten US cities for the Casual, Family and QSR segments. It makes an interesting read and if you are in any of these cities have a look and see if you can learn something. If you do, let us know. Restaurant Chains Best Customer Satisfaction The results may surprise you!

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